The generally accepted myth is that german engineers are next to geniuses when it comes to designing cars. The real geniuses, I think, are the mechanics who fix those cars 5 to 10 years down the road, when the cars start showing their idiosynchracies. Allan and George at H & B are the best, not only because they know BMW's like nobody's business, including little incidental details (like the radio antitheft code won't work if the battery discharges, because it has its own little battery that needs to charge for an hour before inputting the code will be successful) but they are considerate of their clients goals and needs. Some BMW owners are ultra into status and performance and want every little thing perfect. Others, like me, drive a BMW for transportation, and handling abilities. Alan and George are perfectionists, and yet know I don't want my car's aura fluffed, and do not offer to do so, though they certainly can, if that is what you want. Instead, they take my objectives seriously, and tell me what I really need, and what I can do without, and how it will all effect my car. Nothing is pushed on me and nothing is done without my informed consent. They are like Click and Clack (but not as funny). I was first really impressed by them a few years ago when they had to get my 1991 318i past smog. It turns out that this family of BMW engines becomes notoriously tricky to pass as they get older. What they cleverly resorted to was to switch the computer chip in my electronic ignition with another, performance chip (they used to own a performance shop for Maserati's etc.). Later, they borrowed my car to test this chip out in another 318i they were trying to get past smog. They gave me a free wheel alignment as a thank-you. Now my little BMW has just past smog, again, which was even more of a bear, and this time it finally needed a catalytic converter, which usually costs mucho dinero, but they talked with me about the pro's and con's of BMW vs. aftermarket vs. generic converters, and I decided to go with a generic, so they referred me to Ron's Mufflers. Alan, George and staff worked hard, thought hard, and in the end, made a referral out of their shop rather than talk me into a higher ticket item, though it would have also been a good, longer term choice. I respect that.