Call Us:(510) 549-1515
Mon - Fri: 8:00 AM - 5:00 PM
5

I recently took my M3 in for an oil change. Nothing's ever cheap on this car, but I'm a firm believer in you get what you pay for, and at H&B it was no different, but there's an honesty present here that you just don't feel at a dealer. Doc George and his team did a fine job, and I swear the car drives better for it already. Not to mention my car came out cleaner than I left it! Spotless facilities there show that they really pay attention to the finer details too. I'll be coming back whenever my car needs to be treated with the same, if not better care than I give it.

5

I highly reccomened this buisness to anyone with a BMW. We purchased a 2009 535I that is CPO w/ warranty but there are some things that are not covered (i.e. headlights) . One of our day lamps went out, took it to the dealership wanted about 1K to fix it , they said it was a unit upgrade, took it to H&B, $200.00 labor and the part. This is our first BMW but wont be our last as long as we have H&B in town as our mechanic. Staff is friendly, knowledgeable and resourceful. They dont try to hog all the biz in town, if they cant or dont suggest doing it with them, they will even refer you to other folks for great work at affordable prices.

5

They are seriously the Mini Cooper Zen Masters! We had no idea what was going on with my poor Mini and they figured out that it was just an air bubble in the coolant. They were calm, cool, fair and straight forward with us from beginning to end. I will never, ever take my Mini to anyone else....ever! I believe, and am now a devout customer of H&B!

5

Straight forward and no BS. I came in with (as it turns out) a ridiculously easy problem to fix. Instead of fleecing me due my own ignorance, service manager George made a quick assessment and easy repair, sparing me a small fortune and much embarrassment in the process. Both are much appreciated! They have won all my future business through their candor and kindness.

5

I took my car to the dealer for the past 4-5 years simply out of convenience (near BART line on my way to work) even though I trusted the guys @ H&B so much more. I dreaded taking my 2000 328i to BMW San Francisco because they usually gave me a laundry list of things I needed to fix and each item cost nearly $500-$1000 bucks. The list of "recommended"/urgent fixes kept growing and I was even contemplating selling my beloved car of 12 years and starting over with a new BMW 328i. At one point, the rear light unit wiring was screwy and kept falling out--the dealer quoted me nearly $500 to fix this. Whah? The breaking point was when I needed a simple light bulb replaced on the front turn signal light (would have done it myself but owner's manual was stolen from my car!). I took it to Weatherford BMW on Ashby. Though it was a simple light bulb change, I couldn't get one mechanic to help me change out the bulb! They said that I needed to pay $50 even if it took a mechanic only 20 seconds to change the bulb. I thought this was ridiculous and said screw you, I'm going to try H&B again. The friendly H&B parts guy not only replaced the bulb, but told me I have a bad socket I should get that replaced too. So I did. All for $10! I was so impressed by the lack of bureaucracy @ H&B that I decided to give H&B a try again when soon after the bulb incident my car's computer told me I had to take it in for the dreaded service. It was still a lot of money for maintenance, replacing the thermostat in the engine and the differential mount (all combined $1600). But my car has never run better in all the past 5-6 years that I've taken it to the dealer. Plus $1600 is way cheaper than the +$5,000 worth of fixes BMW San Francisco recommended. And imagine a place where mechanics talk to the service agent who then can talk to you intelligently about what's really needed in your car and not needed (e.g, mysterious vanos pipe thing-a-majig that costs $1500!).

5

I have been taking my BMWs to H&B for service for 25 years- I'm now on my third BMW with them. I have found them to be as good as it gets in the auto repair/ervice business - never even a hint of deception, poor customer service, or other negative attributes. Every service detail is explained to me in plain English. I worked in San Jose for 5 years and brought my car to H&B for service! I would not take my car anywhere else for service as long as I can take it H&B. Allen and George are the absolute best!

5

Put about 3000 miles on my '99 525IL Driving here from the East Coast non stop. By the time I got here, the car had seen better days. A call to my sister who had lived in the area for some time, resulted in a strong recommendation to talk to George at H&B. Man am I glad I listened. Not only did he get me a great deal on the parts I needed for the tune-up, he even made suggestions on parts and even driving techniques to get the most out of my ride. 5 years later, the car and I couldn't be happier!

5

This is my first auto repair review since all of my previous experiences with BMW dealers, independent repair shops and free-lance auto technicians have ranged from unacceptable to barely satisfactory. However, Sue, Allen and George at H & B Auto Repair in Berkeley, Ca are exceptional in their ability to provide an outstanding level of customer service from the time the car is brought in until it is picked up. The office has enough magazines, couch and a free wifi for those folks who would work and wait. They will also provide a Bart drop-off (not sure about a pick-up) and a free loaner car. An added bonus is that they are also just two blocks away from Vik's Chaat House on 4th and Allston. In addition, the work area is clean and organized along with the waiting area. The male bathroom is very clean with enough toilet paper, soap and paper towels. Most importantly, Allen took the time to clearly explain the problem and solution in a professional manner. How Allen patiently explains the issue will put a lot of so called professionals and customer service representative to shame. Lastly, their price is competitive compared to two reputable (4.5 and 5 out of 5 yelp scores) SF independent BMW repair shops and certainly cheaper without the attitude compared to the SF BMW dealer. Although they are more expensive compared to the two free-lance BMW mechanics that fixed my car for about 8 years, the turn-around time, convenience and confidence that they have the appropriate diagnostic system and tools are reasons enough for me to remain a loyal customer at least my current and future BMW cars. Since they only deal with BMWs, their knowledge and experience in diagnosing and fixing the car is second to none. As a result, I would highly recommend the shop to any BMW owner who live in the San Francisco bay area. I live in San Francisco and I will drive over to Berkeley to have my car fixed from this point forward. My only regret is that I did not find out about them until this year.

5

Okay, on so many levels, H&B BMW is really superb. Who ever heard of ethical auto mechanics who are cosmopolitan (all those annual trips to check out BMWs where they're born), kind-hearted (enough time in Berkeley?), and patient. On top of that, they ADORE animals there. Everything from feral cats to my four wild biscuit-loving hounds who know their way into the office there so that they can get c-o-o-k-i-e-s from Sue or Carol! We haven't even begun to talk about how Allen or George will squeeze in emergency repairs so that you can get back on the road without having to wait for days the way you might typically have to at a dealer. They also will absolutely not rip you off by performing unexpectedly expensive repairs and then essentially ransoming your car back to you; if there's a repair to be made they always call and discuss options and cost. I was referred to them by the BMW Car Club of America when I relocated to the Bay Area from New York. Went to them once, for a repair that a nearby dealer couldn't quite seem to get fixed despite four trips for each of which they charged me, in true dealer style. Allen took one look, took about five minutes to replace the offending part. I may be the gullible one, but he had me the moment he told me there was no charge because it was such a small job. Okay, so, talk about a compound super-oxymoron ... auto mechanics who are: i) kind; ii) ethical; iii) highly competent; and iv) patient enough to explain my car's ailments in terms even I can understand ... WHAT IS NOT TO LIKE??!! I will always try to own BMWs, just so that I can have at least one car that is worked on by H&B.

5

The generally accepted myth is that german engineers are next to geniuses when it comes to designing cars. The real geniuses, I think, are the mechanics who fix those cars 5 to 10 years down the road, when the cars start showing their idiosynchracies. Allan and George at H & B are the best, not only because they know BMW's like nobody's business, including little incidental details (like the radio antitheft code won't work if the battery discharges, because it has its own little battery that needs to charge for an hour before inputting the code will be successful) but they are considerate of their clients goals and needs. Some BMW owners are ultra into status and performance and want every little thing perfect. Others, like me, drive a BMW for transportation, and handling abilities. Alan and George are perfectionists, and yet know I don't want my car's aura fluffed, and do not offer to do so, though they certainly can, if that is what you want. Instead, they take my objectives seriously, and tell me what I really need, and what I can do without, and how it will all effect my car. Nothing is pushed on me and nothing is done without my informed consent. They are like Click and Clack (but not as funny). I was first really impressed by them a few years ago when they had to get my 1991 318i past smog. It turns out that this family of BMW engines becomes notoriously tricky to pass as they get older. What they cleverly resorted to was to switch the computer chip in my electronic ignition with another, performance chip (they used to own a performance shop for Maserati's etc.). Later, they borrowed my car to test this chip out in another 318i they were trying to get past smog. They gave me a free wheel alignment as a thank-you. Now my little BMW has just past smog, again, which was even more of a bear, and this time it finally needed a catalytic converter, which usually costs mucho dinero, but they talked with me about the pro's and con's of BMW vs. aftermarket vs. generic converters, and I decided to go with a generic, so they referred me to Ron's Mufflers. Alan, George and staff worked hard, thought hard, and in the end, made a referral out of their shop rather than talk me into a higher ticket item, though it would have also been a good, longer term choice. I respect that.