My 2009 Mini Cooper started to rattle at stop lights when I was driving on Sunday night, so I decided to drive the rattling old thing directly to H&B and drop the key in their mail slot. With no appointment and no warning ahead of the start of their business day, they were nonetheless able to diagnose and treat the problem, keeping me informed with several phone calls throughout the day. In addition, they fixed another minor problem that hadn't yet been addressed, and took the time to get the needed part at about 25% less than I would have paid via their standard vendor. I was happily driving away by 4:30 pm that same day! H&B remains my go-to mechanic's shop for their efficiency, courtesy, and quality of work.